Receptionist - vacancy in Wiltshire
Receptionist - Front of House
This is a unique opportunity to join the team at the beautiful Bowood Hotel, Spa and Golf Resort as a Receptionist.
Are you passionate about customer service and enjoy working with people? Bowood Hotel, Spa & Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4-star hotel in the heart of the Bowood Estate.
This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.
As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.
The Role:
Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.
This is a permanent, full time position.
Working on a rota basis Monday to Sunday.
Shift pattern: 06.45-15.15 and 14.30-23.00.
Reliable transport is essential due to location and shift times.
This is an ideal commute for those in Calne, Chippenham, Devizes, Swindon, and surrounding areas.
Key Responsibilities:
• Deliver a consistently high standard of guest service at all times
• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests
• Support the smooth day-to-day running of reception
• Complete administrative tasks accurately and promptly
• Work collaboratively with other colleagues across the hotel to ensure the best guest experience
• Uphold brand standards in quality, service, and presentation
The ideal candidate will have:
• Previous experience in hospitality, customer service, or front-of-house roles
• A confident communicator with a warm and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• A proactive, positive attitude and team-focused approach
• Flexibility to work shifts, including evenings, weekends, and holidays
Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.
Benefits:
• 31 days annual leave including Bank Holidays
• Uniform provided
• Meals on duty
• Pension scheme
• Free on-site parking
• Free entry to Bowood House and Gardens during open season
• Hugely discounted Golf Membership after probationary period
• Discounted spa treatments and 50% off Templespa products
• Employee Assistance Programme via Hospitality Action
• Company events and supportive team culture
Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.
If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.
